FAQ

  • Why don’t you list prices for anti-wrinkle or dermal filler treatments?

    In Australia, prescription-only injectable treatments such as anti-wrinkle injections and dermal fillers are regulated by the Therapeutic Goods Administration (TGA) and the Australian Health Practitioner Regulation Agency (AHPRA). Due to strict advertising laws, we are not permitted to publish prices or promote these treatments by name on our website or social media. TGA rules for advertising

  • Can I find out how much a treatment costs before booking?

    Yes, for some treatments. However, due to Australian regulations, prices for prescription-only cosmetic treatments (antiwrinkle, dermal filler) cannot be advertised publicly. These treatments carry a higher level of risk and must be prescribed based on an individual assessment by a qualified health professional.

    The most accurate and credible way to determine whether a treatment is right for you—including the cost—is through a private consultation. This allows your practitioner to assess your needs, discuss treatment options, and provide transparent pricing in a way that is informative, personalised, and compliant with regulatory guidelines.

    While advertising rules prevent us from listing prices online, they do not apply to one-on-one consultations, where we can give you all the information you need to make an informed decision. TGA rules on advertising

  • Why do I need to fill out or update forms before each treatment?

    As a medical clinic, it's essential that we have the most up-to-date information about your health and medical history before every treatment. Even small changes—such as new medications, allergies, or health conditions—can affect your safety and the suitability of certain treatments.

    Completing or updating your forms ensures we meet our legal and professional obligations, maintain clinical accuracy, and deliver your treatment safely and responsibly. This process is also a requirement for regulatory compliance and helps us provide the highest standard of care.

  • Why do I need a consultation before my treatment?

    As a medical aesthetic clinic, we are different from a standard beauty salon. Many of the treatments we offer involve prescription-only medications and require a thorough clinical assessment to ensure they are safe and appropriate for you.

    A consultation allows a qualified medical professional to assess your medical history, skin condition, and treatment goals. This process ensures your safety, supports optimal results, and is a legal requirement when administering medical treatments. It also gives you the opportunity to ask questions and receive personalised advice based on your unique needs.

    Your health and safety are our priority, and a consultation is an essential part of delivering professional, medically responsible care.

  • Can I have treatments while pregnant or breastfeeding?

    For safety reasons, most cosmetic injectable treatments are not recommended during pregnancy or breastfeeding. There is limited research on the effects of these treatments during this time, and as a medical aesthetic clinic, we take a precautionary approach to protect both you and your baby.

    If you are pregnant, breastfeeding, or planning to become pregnant, please let us know during your consultation. We’re happy to discuss alternative options or defer treatment until a later time when it is safe to proceed.

  • Why do you charge a booking fee?

    We take a booking fee to reserve your appointment time and ensure that we can dedicate the appropriate time and care to your consultation or treatment. As a medical aesthetic clinic, appointments are carefully scheduled to allow for personalised, one-on-one care with our qualified practitioners.

    The booking fee is deducted from the cost of your treatment if you choose to go ahead on the day. If you decide not to proceed with treatment, the fee is credited toward your consultation service, which includes a full clinical assessment and treatment planning.

    This policy helps us manage our time effectively and ensures fair access to appointments for all clients.