TERMS & CONDITIONS
Clinic Policies, Procedures & Terms and Conditions
Last updated: August 2026 Aligned with the Australian Health Practitioner Regulation Agency (AHPRA) Guidelines for Cosmetic Procedures (2025) and Therapeutic Goods Administration (TGA) Advertising Standards.
🩺 Our Commitment
At SE Aesthetics, your safety, wellbeing and confidence are our top priorities. Our policies reflect national standards and ethical practice for all cosmetic and aesthetic procedures.
1. Professional and Clinical Standards
All procedures are performed or prescribed by appropriately qualified and AHPRA-registered health practitioners.
Every client receives a full consultation to assess suitability, discuss options, and ensure informed consent.
We maintain strict infection-control, record-keeping, and patient-care standards in accordance with AHPRA and TGA requirements.
For more information on national cosmetic-procedure regulations, visit:
2. Consultation and Informed Consent
Every treatment begins with a professional consultation.
You will receive clear information about:
the procedure and products used
potential risks and side-effects
alternative options, including no treatment
realistic outcomes and recovery time
Written consent must be provided before treatment.
Cooling-off periods apply for clients under 18 years old, as required by AHPRA.
3. After-Care and Follow-Up
Detailed post-treatment instructions are provided for every procedure.
If you experience unexpected symptoms or complications, contact the clinic immediately.
Your treating practitioner will oversee follow-up care or arrange referral if required.
4. Advertising and Social Media Policy
Our social-media platforms are designed to educate and inform, not to provide individual medical advice.
Content posted on Instagram, Facebook, TikTok or other channels is general educational information only.
Social-media posts do not substitute a professional consultation, diagnosis or treatment plan.
Individual suitability must always be confirmed in a private consultation with a qualified practitioner.
Comments and messages received through social platforms will not be used for clinical assessment or personalised advice.
We comply fully with AHPRA and TGA advertising standards and do not name, depict or promote prescription-only medications (including cosmetic injectables) by brand name.
5. Before and After Images
We may display before-and-after photographs to demonstrate possible outcomes of certain procedures. However:
Results vary between individuals depending on anatomy, skin type, lifestyle and other factors.
Images shown are for illustrative purposes only and are not a guarantee of your personal outcome.
Lighting, angle, and time since treatment may influence how results appear.
Your practitioner will discuss realistic expectations tailored to your goals during consultation.
6. Bookings, Payments and Cancellations
To confirm any booking, a $150 non-refundable payment is required at the time of scheduling. This secures your appointment.
Aesthetic Consultation: $150. Weight Management Consultation: $250. Consultation fees with our medical practitioners are non-refundable.
Aesthetic Consult: if clinically appropriate, treatment may proceed on the same day and this fee is deducted from your total treatment cost. If you decide not to proceed with treatment, the fee is instead credited towards your consultation with our medical practitioner.
Dermal Treatments: the $150 booking payment is deducted from your total treatment cost on the day of your appointment.
Weight Management Consult: the $250 fee is a stand-alone cost and is not redeemable toward any services or products.
We require a minimum of 48 hours' notice to cancel or reschedule any appointment. No cancellations or appointment changes are permitted within 48 hours of your scheduled appointment.
Cancellations or changes made within 48 hours, or failure to attend your appointment (no-show), will incur a $150 cancellation fee.
To cancel or reschedule and avoid a fee, please contact us directly by phone on 02 8919 2769. Booking confirmation emails and social media are not continuously monitored, so phone is always the most reliable way to reach us.
7. Privacy and Confidentiality
All personal and health information is handled in accordance with the Privacy Act 1988 (Cth).
Records are stored securely and accessed only by authorised personnel for clinical or legal purposes.
SE Aesthetics Gift Voucher & Promotional Voucher Policy & Procedure
1. Purpose
This policy outlines the terms, conditions, and procedures for the purchase and redemption of Gift Vouchers and Promotional Gift Vouchers at SE Aesthetics. It is designed to ensure clarity, fairness, and consistency for both clients and staff.
2. Scope
This policy applies to:
All SE Aesthetics clients
All SE Aesthetics staff involved in sales, bookings, and payments
All gift vouchers and promotional gift vouchers issued by SE Aesthetics
3. Definitions
Gift Voucher: A voucher purchased at full value that can be redeemed for treatments or services at SE Aesthetics.
Promotional Gift Voucher: A voucher issued as part of a promotion, campaign, giveaway, or special offer, often with added value or discounted pricing.
4. Gift Voucher Policy (Standard)
Gift vouchers are valid for the period stated on the voucher or as required by Australian Consumer Law.
Gift vouchers are non-refundable and cannot be exchanged for cash.
Gift vouchers may be transferred to another person unless otherwise stated.
Gift vouchers must be presented at the time of redemption.
Lost or stolen gift vouchers cannot be replaced without proof of purchase.
Gift vouchers may be used toward eligible treatments and services only.
Gift vouchers cannot be used to purchase additional gift vouchers unless expressly permitted.
5. Promotional Gift Voucher Policy
Promotional gift vouchers cannot be combined with any other promotional voucher, discount, offer, or package.
Only one (1) promotional gift voucher may be used per client.
Promotional gift vouchers must be redeemed in a separate transaction from other promotional vouchers, discounted services, or package deals.
Promotional gift vouchers are valid only for the promotion period stated and will expire after this date.
Promotional gift vouchers are non-transferable unless explicitly stated.
Promotional gift vouchers cannot be redeemed for cash, refunded, or exchanged.
Promotional gift vouchers cannot be used in conjunction with loyalty rewards, referral credits, or staff discounts unless stated otherwise.
SE Aesthetics reserves the right to limit the use of promotional vouchers on certain treatments or peak periods.
6. Transaction Rules
Where a client holds multiple vouchers, each promotional voucher must be redeemed in a separate transaction.
A client may use one promotional voucher or one standard gift voucher per transaction.
Any remaining balance after voucher redemption must be paid in full at the time of the appointment.
Vouchers must be applied before payment is finalised; vouchers cannot be applied retroactively.
7. Client Responsibility
Clients are responsible for understanding voucher terms and conditions, booking within the voucher validity period, and presenting the voucher at the time of service.
Failure to comply with voucher terms may result in refusal of redemption.
8. Staff Procedure
Staff must verify voucher validity and expiry date, whether the voucher is standard or promotional, and client eligibility (one promotional voucher per client).
Staff must clearly explain voucher restrictions at the time of sale and redemption.
Staff must ensure promotional vouchers are processed as separate transactions where required.
Any exceptions must be approved by management and documented.
9. Cancellations & No-Shows
If a booking made with a voucher is cancelled outside the required notice period, the voucher may be forfeited.
No-shows may result in full voucher forfeiture.
Promotional vouchers forfeited due to cancellation or no-show will not be reissued.
10. Right to Refuse or Amend
SE Aesthetics reserves the right to refuse voucher redemption if misuse is suspected, amend this policy at any time without prior notice, and withdraw or modify promotional offers at its discretion.
11. Acknowledgement
Purchase or use of a gift voucher or promotional gift voucher constitutes acceptance of this policy.
This policy is effective immediately and applies to all current and future vouchers.
SYNERGIE SKIN PRODUCT SHIPPING & RETURNS POLICY
SE Aesthetics — Policy for Synergie Skin products purchased in-clinic or via our online store
At SE Aesthetics, we want you to feel confident in every product we recommend. As a Synergie Skin stockist, the following policy applies to Synergie Skin products purchased directly from our clinic or through our online store.
1. Shipping (Online Store Orders)
All online orders are sent via Express Post.
Orders are packed and posted during our clinic's opening hours — please allow for this when placing your order, as orders placed outside trading hours (or on days we're closed) will be posted on our next open day.
Once your order has been posted, you'll receive tracking details so you can follow its progress.
Delivery timeframes are estimates only; once your order leaves our clinic, delivery is outside of our control.
2. Skincare & Cosmetics — 30-Day Guarantee
If you're not completely satisfied with a Synergie Skin skincare or cosmetics product, you may return it to our clinic within 30 days of purchase for a full refund or exchange, provided:
You have proof of purchase (receipt or Phorest order confirmation).
Less than 20% of the product has been used, unless the issue could not reasonably have been identified earlier (for example, a faulty pump that only becomes apparent partway through use).
3. Supplements (SynTernals) & Nutritional Products
For health and safety reasons, we're unable to accept change-of-mind returns on SynTernals supplements or other nutritional products. Please speak with your practitioner before purchasing to ensure the product is right for you.
4. Damaged or Faulty Products
If a product arrives damaged or is faulty, please let us know as soon as possible. In line with Australian Consumer Law, we will arrange a replacement or full refund once the item has been returned to us for review. Consumer guarantees under the Australian Consumer Law apply in addition to this policy and are never excluded.
5. How to Return a Product
Returns are handled directly through our clinic — there's no need to contact Synergie Skin or arrange separate shipping.
Bring the product, along with your proof of purchase, back to SE Aesthetics, or contact us to arrange a return for an online order.
Our team will review the item and confirm eligibility for a refund or exchange.
Approved refunds are processed back to your original payment method, generally within 5 business days.
6. Please Note
Fully used products cannot be returned or exchanged.
Minor variations in colour, scent or texture between batches are normal and are not considered a fault.
If you experience a skin reaction to a product, please contact us directly so we can assess and advise next steps — do not simply discontinue use without letting us know.
Questions about a Synergie Skin product you've purchased from us? Reach out any time on 02 8919 2769 or info@seaesthetics.com.au.
SE Aesthetics Clinic Pty Ltd | Suite 3, 21 Rohini Street, Turramurra NSW 2074 02 8919 2769 | info@seaesthetics.com.au | seaesthetics.com.au